Refund policy

Last updated: August 2026

At Sun of a Beach, we take great care to ensure every order is carefully packed before it leaves us.

Change of Mind

Due to the nature of cosmetic products and for hygiene, safety and product integrity reasons, we do not accept returns or offer refunds for change-of-mind purchases.

Please choose carefully before placing your order.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• your order number;

• a description of the issue;

• clear photographs of the product and packaging.

We'll assess the issue promptly and, where appropriate, arrange a replacement, refund or other suitable resolution.

Product Performance

Our products are formulated to perform as described when used in accordance with the directions provided.

As tanning results can vary depending on individual skin type, skin preparation, application technique and aftercare, we cannot offer refunds or replacements based on personal preference, colour outcome or dissatisfaction with the final tanning result where the product is not faulty.

If you believe there is a genuine fault with your product, please contact us so we can investigate.

Australian Consumer Law

Nothing in this policy excludes, limits or modifies any rights you may have under the Australian Consumer Law.

If a product has a major failure or does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund.

Contact Us

If you have any questions regarding your order or believe you've received a faulty product, please contact us at:

Email: hello@sunofabeach.com.au