Shipping policy
At Sun of a Beach, we know you're excited to receive your glow. That's why we work hard to pack and dispatch your order as quickly as possible.
Order Processing
Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays).
During product launches, sales and promotional periods, processing times may be slightly longer. We'll always do our best to get your order on its way as quickly as possible.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Enjoy FREE standard shipping within Australia on orders over $99.
Delivery Timeframes
Once your order has been dispatched, estimated delivery times are:
Standard Shipping
2-7 business days
Express Shipping
1-3 business days
Please note these are estimated delivery times only and may vary depending on your location, courier delays or peak periods.
Tracking Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number so you can follow your parcel every step of the way.
Incorrect Shipping Addresses
Please ensure your shipping address is correct before placing your order.
If you've entered an incorrect address, contact us as soon as possible at hello@sunofabeach.com.au. If your order hasn't been dispatched, we'll do our best to update the details.
Once an order has been shipped, we're unable to guarantee changes can be made.
Damaged, Lost or Missing Orders
If your parcel arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and products so we can investigate with the shipping provider.
If your parcel appears to be lost or has not arrived within a reasonable timeframe, please contact us and we'll assist in lodging an investigation with the courier.
International Shipping
We currently ship to selected international destinations.
International delivery times and shipping costs vary depending on the destination.
Please note that any customs duties, taxes or import charges imposed by your country are the responsibility of the customer.
Need Help?
If you have any questions about your order or shipping, we're here to help.
Email: hello@sunofabeach.com.au
